|
|
TWS Caller : Click to Call |
One click and your contact is dialed directly from your business application, database, web page, document… A contact phones you. His name is displayed…
With TWS Caller, telephony has at last become simple and blends harmoniously into your IT environment. |
|
|
TWS Alerter : Personalized record pop-up |
Your telephone rings. A card pops up with the name and phone number of your contact, or any other pertinent information you may choose. With one click you take the call and open the customer record in your CRM application.
With the integration into your business applications, TWS Alerter makes call handling faster and more productive. |
|
|
TWS SoftPhone : IP softphone |
Your computer is connected to your company network, on-site or remotely, and you would like to call somebody: click a first time… TWS Phone VoIP downloads and installs itself automatically: There you are, you are integrated into your company’s telephone system, and your computer has become your telephone! Click a second time! TWS is on line and you benefit from the most advanced services (universal click to call, call log, multi-directory search, monitoring, call queues…)
With TWS PhoneVoIP, whether you be a teleworker, a highly mobile user or a colleague who just wants to be productive, see how Phone VoIP can bring you comfort, flexibility and performance. |
|
|
TWS Stats : Call statistics |
How much time have I spent on the phone this week? How many calls have I missed per month? Who calls me the most? Generate individual statistics on your calls without the assistance of an administrator; integrate them easily into a report, obtain company statistics per user group…
With just a few clicks, TWS Stats provides you with all the pertinent data needed for optimizing your telephony. |
|
|
|
TWS Rules : Smart routing of incoming calls |
You are working on a sensitive document and you do not want to be disturbed by the telephone… Except by certain colleagues with whom you always want to be contactable! Deal with your contacts in a personalized manner, efficiently handle your incoming calls…
With TWS Rules, you easily define the filtering rules that suit you, and everybody benefits from improved concentration and higher efficiency. |
|
|
TWS Recorder : Conversation recording |
With one click, you start recording your phone conversation (and your contact is informed). As soon as you terminate the call, you receive this recording by e-mail and you can use it as you wish! TWS Recorder can be associated with your applications and directories or started automatically upon criteria determined by an administrator.
With TWS Recorder, you benefit from a flexible recording solution integrated with your business needs with optimum quality and minimized running costs. |
|
|
TWS Mail : Voice mail and unified messaging |
You are busy, mobile and difficult to get hold of… You know however that it is vital you do not miss calls and react to new voice mail: consult your voice mail directly from your e-mail, your telephone or from a web interface: personalize your own greeting messages in your voice mailbox; benefit from the integration with your directories and business data bases to display the identity of your contacts.
With TWS Mail, you benefit from a simple, efficient unified voice mail solution, which is tightly integrated with your IT system. |
|
|
TWS Internet : Call back Web services |
In just a few minutes, you can integrate a “call-back” field into your Intranet, Extranet or public web site, or into an e-mailing. The internet user or your caller types his phone number: automatically, your sales department is called. He knows the call is coming from the call-back web service. A salesman takes the call and the number of your contact is automatically dialed.
With TWS Portal, you improve customer relations and you control your communications budget. |
|
TWS AudioShare : audioconferencing. Application sharing |
| You are on the phone. One click and you change to an audio mode. TWS AudioShare is perfect to organise audio conferences with 10 participants. |
|
TWS VideoShare : Face to face videoconferencing. Application sharing |
You are on the phone. One click and you change to a video mode: you can see your contact! You would like to work together on a document, or help him configure his workstation? A second click and you move to an application sharing mode: updating an Excel quote or a Word document becomes second nature!
With TWS Visio, you really work together. |
|
|
TWS OpenCall |
| With just a click, the call starts directly from your application or your web page. No more mistakes of numbers, you earn time and money, you feel confortable. With TWS Opencall, telephone becomes simple. |
|
