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TWS for Skype
Increase the capabilities of your Lync/Skype for Business solution, and
integrate your telephony and business application to Lync/Skype for Business
Multi-directory look up from Lync/Skype for Business
Connecting to all directories and business application databases with quick results
LDAP or AD directories; Outlook-Exchange, Notes Domino, Zimbra or Google Apps contacts; and any other databases available in SQL or ODBC
Seemless access from the native Skype for Business contact search box
Directory aggregation: if the same contact is known from several sources, only one aggregated result will be displayed
Your Lync/Skype for Business contact card is enriched!
Have direct access to all information related to your contacts from Skype for Business
All contact details are just one click away: office, mobile, email
Seemless access to customized information from your business application databases
Aggregated presence (telephony presence + Skype presence)
Immediately identify your Caller
Thanks to a Caller ID pop-up for all your inbound calls
Identify who is calling you before you pick up
Adjust and adapt your customer greetings
Note: the pop-up is customizable with information from your directories and business application databases
Manage all your telephony calls in your Lync/Skype for Business client
Your telephony, your PBX, your phone are connected and controllable from Lync/Skype for Business
Complete call control: pick up, put on hold, transfer, hang up... Directly from the interface
View your colleague's telephony presence status (busy/online, available)
Directly open your business application on inbound calls
Increase the quality of your greetings and customize the answer
One click and you’re already on the contact’s page
Be immediately informed about your caller’s history
Enter complementary information about the Caller in your CRM or business application during the call