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Salesforce
Integrate
telephony into Salesforce
, address books and other corporate applications and IT systems.
Immediately identify your Caller
Thanks to a Caller ID pop-up for all your inbound calls
Identify who is calling you before you pick up
Adjust and adapt your customer greetings
Note: the pop-up is customizable with information from your directories and business application databases
See it in action
Click to call within Salesforce
A click-to-call button is available directly on contact pages
Avoid manual dialling
Eliminate any chance of dialling errors
Gain valuable time & focus on the task at hand
Customer card display: Open Salesforce on the caller contact page
Increase the quality of your greetings and customize your answer
One click and you’re already on the contact’s page
Be immediately informed about your caller’s history
Enter complementary information about the Caller in Salesforce during the call
Share your Salesforce Calendar information
See your colleagues’ Salesforce agenda information
Know who’s free and who’s out of the office
Is someone you wanted to contact busy? Adapt your communication method
Meetings flagged as private aren’t shared
Forward calls based on your Salesforce calendar
Create profiles that filter & forward calls
Add Salesforce-based call forwards
Automatic activation: TWS knows when your meetings are scheduled