TWS Cloud

MS Dynamics CRM

  • MS Dynamics CRM

    Integrate telephony into MS Dynamics CRM, address books and other corporate applications and IT systems.

  • Immediately identify your Caller

    Thanks to a Caller ID pop-up for all your inbound calls

    • Identify who is calling you before you pick up
    • Adjust and adapt your customer greetings

    Note: the pop-up is customizable with information from your directories and business application databases
    MS Dynamics CRM Alerter
  • Make calls directly from MS Dynamics CRM

    Via keyboard shortcuts, copy & click or drag-to-call

    • Avoid manual dialling
    • Eliminate any chance of dialling errors
    • Gain valuable time, and focus on the task at hand
    Click-to-call MS Dynamics CRM
  • Customer card display: Open MS Dynamics CRM on the caller contact page

    Increase the quality of your greetings and customize your answer

    • One click and you’re already on the contact’s page
    • Be immediately informed about your caller’s history
    • Enter complementary information about the Caller in MS Dynamics CRM during the call
    Open your MS Dynamics app