Akio Unified: Multi-Factor Authentication (MFA) – factsheet
The latest developments in secure authentication management and data protection Improving cybersecurity measures has become crucial for businesses with the…
Akio Unified: Supervision dashboards – factsheet
Discover the updates to the real-time Akio monitoring dashboard New features of the omnichannel customer service software Akio Unified that not only improve…
Akio Unified: Agent Assist – Writing assistance to empower the agent – factsheet
AI for empowered agents and an enhanced customer experience New feature of the omnichannel customer service software Akio Unified to boost…
Akio Unified: Interaction Analytics, analysis and automation for agents and supervisors – Factsheet
Use classification for concrete, automatable actions with Akio Interaction Analytics Analysis of incoming interactions, providing information on the sentiment and…
The 2025 back-to-school editorial by Patrick GIUDICELLI, President of AKIO
Dear customers and partners,As we head into the new season, we remain focused on our goal: putting technology at the…
15–20 September: AKIO has been selected to represent France at the G20 Entrepreneurs Summit in Johannesburg
From 15 to 20 September 2025, the French delegation to the G20 YEA will meet in Johannesburg, South Africa. Every…
The drivers of ENGIE Pro Customer Service performance
Over the years, ENGIE Pro's Customer Service has put in place a series of measures aimed at continuously improving the…
Improve contact center performance and the quality of Customer Relations with akio.cx
In a world where 70% of consumers believe that AI can improve the personalisation and efficiency of the customer experience,…
[Exhibition] Customer Experience professionals, join us at All4Customer 2025!
The AKIO teams and their partner Alcatel-Lucent Enterprise will welcome you at Stand D58 during A4C, the must-attend event for…
Product News – Akio Insights: the Voice of the Customer for your Customer Experience strategy
Customer Experience, a key factor in the success of organisations, is shaped by all the interactions that a customer may…
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