TWS Cloud

SugarCRM

  • SugarCRM

    Integrate telephony into Sugar®, address books and other corporate applications and IT systems

  • Immediately identify your Caller

    Thanks to a Caller ID pop-up for all your inbound calls

    • Identify who is calling you before you pick up
    • Adjust and adapt your customer greetings

    Note: the pop-up is customizable with information from your directories and business application databases
    Sugar Alerter
  • Click to call within Sugar

    A click-to-call button is available directly on contact pages

    • Avoid manual dialling
    • Eliminate any chance of dialling errors
    • Gain valuable time & focus on the task at hand
    Click-to-call Sugar
  • Customer card display: Open Sugar on the caller contact page

    Increase the quality of your greetings and customize your answer

    • One click and you’re already on the contact’s page
    • Be immediately informed about your caller’s history
    • Enter complementary information about the Caller in Sugar during the call
    Open your Sugar app